Chatbot use cases in the Covid-19 public health response PMC

6 Use Cases Of ChatGPT In The Healthcare Industry You Should Know

chatbot use cases in healthcare

Service providers can use a Chatbot to answer queries about insurance claims, processes, and coverage. Chatbots assist patients in narrowing down the reason for their symptoms by analyzing data and applying knowledge of the input. The patient can determine whether over-the-counter drugs are sufficient or whether expert treatment is required.

This enables more efficient utilization of available vaccines, reduces wait times in vaccine centers, and allows users to easily find available appointments. While many chatbots leverage risk-assessment criteria from official sources (WHO, CDC, or other government health agency), the questions asked vary significantly across chatbots, and as does the order in which they are asked. Some ask general questions about exposure and symptoms (e.g., Case 7), whereas others also check for preexisting conditions to assess high-risk users (e.g., Case 1). Based on the assessed risk, the chatbot makes behavioral recommendations (e.g., self-monitor, quarantine, etc.). In cases of Covid-19 exposure combined with symptoms, recommendations across chatbots vary.

Use Case of Generative AI Chatbot in Healthcare and Pharma #5. Specialists and clinics search

However, it’s important to ensure that any AI or chatbot tool used is from a trusted source and complies with all necessary security regulations. When AI chatbots are trained by psychology scientists by overseeing their replies, they learn to be empathic. Conversational AI is able to understand your symptoms and provide consolation and comfort to help you feel heard whenever you disclose any medical conditions you are struggling with. While an AI-powered chatbot can help with medical triage, it still requires additional human attention and supervision. The outcomes will be determined by the datasets and model training for conversational AI. Nonetheless, this technology has enormous promise and might produce superior outcomes with sufficient funding.

Hospitals, health systems testing out ChatGPT – Becker’s Hospital Review

Hospitals, health systems testing out ChatGPT.

Posted: Wed, 26 Jul 2023 07:00:00 GMT [source]

Still, as with any AI-based software, you may want to keep an eye on how it works after launch and spot opportunities for improvement. Using the integrated databases and applications, a chatbot can answer patients’ questions on a healthcare organization’s schedule, health coverage, insurance claims statuses, etc. If you want to implement a chatbot for your healthcare practice, then we’ve got you covered.


By using healthcare chatbots, simple inquiries like the patient’s name, address, phone number, symptoms, current doctor, and insurance information can be utilized to gather information. Healthcare chatbots offer the convenience of having a doctor available at all times. With a 99.9% uptime, healthcare professionals can rely on chatbots to assist and engage with patients as needed, providing answers to their queries at any time. Healthcare chatbots are the next frontier in virtual customer service as well as planning and management in healthcare businesses.

chatbot use cases in healthcare

The proliferation of Healthcare Chatbots is bringing about a disruption like never seen before. It is with the introduction of ground-breaking tech like AI that chatbots have become more sensible and empathetic to serve user needs. From being a quick health facts expert to booking appointments and reminding users about their medicine schedule, these chatbots have got it all covered.

These measures ensure that only authorized people have access to electronic PHI. Furthermore, this rule requires that workforce members only have access to PHI as appropriate for their roles and job functions. Furthermore, Rasa also allows for encryption and safeguarding all data transition between its NLU engines and dialogue management engines to optimize data security.

chatbot use cases in healthcare

You can design chatbots in healthcare to ask patients the kind of therapy they’d like to select from (for instance – Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Drug, and Alcohol Therapy, etc.). They can also choose their preferred therapist and a convenient day and time for their appointment. Healthcare providers can easily configure chatbots to set medication reminders for patients. The chatbot helps patients track their medication schedules and reminds them to take their medicines on time. Chatbots in healthcare can also intervene whenever necessary if they see that the patient is making an error with their medications.

Increased Patient Engagement

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  • A healthcare chatbot is a computer program that uses artificial intelligence (AI) algorithms to engage in patient conversations, simulate human-like interactions, and provide relevant information about healthcare services.
  • Use the chatbot as another way for patients to contact your business, and route to live chat with a customer service agent when necessary.
  • For patients to use your Chatbot (for a virtual doctor), they must permit it to collect some personal data from the mobile device.
  • Chatbots can help patients with general inquiries, like billing and insurance information.
  • Medical chatbots are a great way to provide patients with the info and data they need efficiently and conveniently.